kyc
Tiered. Limited trading possible without KYC; basic KYC (ID + selfie) unlocks higher withdrawal limits and fiat ramps. Advanced KYC available for institutional and high-volume users.
country
Seychelles (registered) โ operational hubs in Asia and Europe
support
XT.com offers a **24/7 multilingual support stack** across multiple channels.
### Channels we tested
- **Live chat** in-app (response under 5 minutes during EU hours)
- **Ticketed support** for complex account issues
- Comprehensive **Help Center** with searchable articles
- Active **Telegram** and **X (Twitter)** community channels
### Where it falls short
- Some users report **slower response times during peak hours** (Asia open especially)
- KYC verification can take **1โ24 hours** during high-volume signup periods
- First-line agents are responsive but escalations to specialists can take longer
### Our test ticket
We opened a routine question about API key permissions and received a substantive answer in **18 minutes**. That's competitive with Bybit and faster than several Tier-2 venues we have audited.
security
XT.com applies **standard custodial-exchange controls plus several layers of user-side protection**.
### Custody model
- **Cold-storage majority** of user funds
- Hot-wallet exposure deliberately limited and **insured against operational losses** (proven by the Nov 2024 reimbursement)
- Public **Proof of Reserves** with 1:1 user-asset backing, Merkle-tree verified
### Account-level controls
- **Mandatory 2FA** (Google Authenticator preferred over SMS)
- **Withdrawal address whitelisting** per network
- **Anti-phishing code** in every official email
- Biometric mobile login
- **Sub-Account isolation** for traders running multiple strategies
- IP-based session controls and device confirmations
### The November 2024 incident โ handled properly
In November 2024 a hot-wallet exploit drained approximately **$1.7M**. XT paused withdrawals briefly, **covered the entire shortfall from its own reserves**, and resumed normal operations within days.
**No user lost funds.** While any incident is a negative signal, the response was textbook โ fast disclosure, full reimbursement, and resumed Proof of Reserves attestations. This is the difference between a credible exchange and a [warning-list platform](/warnings).
complaints
["Occasional KYC verification delays during high-volume signup periods","Some users report support response times slower than industry leaders during peak hours","Listing/delisting decisions on smaller alts can be fast-moving โ monitor announcements"]
onboarding
Email or phone signup in under 2 minutes. Optional KYC takes 5-10 minutes and is typically approved within the hour. New users get a guided tour, a 180 USDT welcome gift on qualifying actions, and free demo perpetual trading.
regulation
Operates under Seychelles framework. Not regulated by Tier-1 authorities (no MiCA, FCA, NYDFS, ASIC). KYC/AML procedures applied in line with FATF guidance.
alternatives
["kraken","coinbase","binance"]
risk signals
["Seychelles registration limits Tier-1 regulatory recourse","November 2024 hot-wallet incident โ fully reimbursed but a real risk signal","High leverage (up to 125x) is a self-inflicted risk for inexperienced traders","Some altcoin order books are thin โ slippage risk on size"]
transparency
Public Proof of Reserves page with 1:1 user-asset backing, Merkle-tree verified. Regular reserve attestation reports. Public roadmap and ecosystem updates via XT blog. Wallet addresses are publicly auditable on-chain.
deposit proof
{"tx":"Confirmed in 2 min, zero fee","asset":"USDT","amount":"250","network":"TRC-20"}
scam or legit
XT.com is legit. It is a 7-year-old exchange with 7.8M+ users, public Proof of Reserves, transparent fees, working withdrawals and a credible response to a security incident. It is not a Tier-1 regulated venue (no MiCA/FCA/NYDFS) and you should size accordingly โ but it is firmly in the legitimate-CEX bucket, not a scam.
withdrawal proof
{"tx":"Released in under 1 min, on-chain in 7 min, 1 USDT fee","asset":"USDT","amount":"250","network":"TRC-20"}
claims vs reality
Marketing claims around 7.8M+ users, 800+ coins, 1,700+ pairs and 125x leverage all check out against the live platform. Proof of Reserves is genuinely published (not a vanity page). Fee schedule on xt.com/en/rate matches what we paid in live tests. Promotional claims also held up: the 180 USDT new-user package, Lucky Draws, Launchpad allocations, sports prediction events and new-listing airdrops are all real, regularly run, and rewards we claimed were credited as advertised (typically as fee coupons or futures bonus credits). The one caveat: small-cap altcoin liquidity is thinner than major venues โ quoted "deep liquidity" applies to majors, not the full long tail.
recommended actions
["Enable 2FA (Google Authenticator, not SMS) and set an anti-phishing code immediately after signup","Whitelist your withdrawal addresses for major networks","Complete at least basic KYC to unlock meaningful withdrawal limits","Keep only your active trading float on the exchange โ store long-term holdings in self-custody","On futures, start at 2-5x leverage maximum until you have a proven edge"]